CyclingMovies.Com Customer Service Policies

Contact Information 
We strive to make shopping with CyclingMovies.Com easy and enjoyable. CyclingMovies.Com is an affiliate of Cyclista, the bike stuff company and is a division of Cycliste Moderne, LLC.  If you ever have any concerns about your CyclingMovies.Com shopping experience, please contact us:

E-mail: customerservice@CyclingMovies.Com  
Phone: 1-208-863-3346  
Fax: 1-208-545-4165

Mail: 
CyclingMovies.Com 
P.O. Box 125 
Boise, Idaho 83701 
 
If you every have any questions about our site (i.e. defective links, server errors, bad images), contact our Webmaster at webmaster@CyclingMovies.Com.

 
CyclingMovies.Com Return Policy 
DVD's and videocassettes still in their original shrink-wrap can be exchanged for other CyclingMovies.Com merchandise.

To return items for exchange credit:

• Contact CyclingMovies.Com at 208-863-3346 to obtain a return authorization number. Print this number on the outside of the return package and on a copy of the original packing slip.
• Include a copy of the original packing slip (with return authorization number) with all returns.
• Insure your return shipment. Cyclista assumes no liability for lost or damaged return shipments.
• Send your package to: 
  CyclingMovies.Com 
  P.O. Box 125 
  Boise, ID 83701

Checking Out 
When you've collected all the items you want to purchase, click the "Checkout" link at the top of the page. This will take you to our secure checkout where you tell us how you want us to ship your stuff, we add up the purchase price, shipping and handling charges, sales tax if you live in Idaho, and you tell us how you are going to pay for it.

Special Orders 
If you have a special cycling media request, let us know. If we can get it we will sell it. If you know where we can get it and would like us to share it with the rest of the world, we would be more than happy to do so.  

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Privacy Policy

CyclingMovies.Com is owned and operated by Cycliste Moderne, LLC. Information we collect from users of the site will be stored by us on computers in the USA and may be used in the following ways:  
 
Contact details 
We will use your contact details (your name, telephone, fax number and your e-mail and postal addresses) to provide any services requested by you and also to tell you about important changes to the site and its functionality. These details will be used by us and by businesses within Cycliste Moderne, LLC, including and its associated companies to provide you with information about other services and products. If you do not wish to be contacted for this purpose, please express your preferences by e-mailing customerservice@cyclista.com.

To alter your details 
If your contact details change, you can alter the details we hold by e-mailing customerservice@cyclista.com.

Voluntary Information 
We may ask for further information about you as part of online surveys or if you enter any competition or other promotional feature. This information will be used to enable us to improve our website or online service.

'Cookies' 
We may make use of cookies to gather valuable information about how users move around the site. This enables us to understand how the site is used and to make improvements. Cookies also allow us to track a user's session, allowing us to implement features like an online shopping cart. The information we gather by use of cookies does not include personally identifying information.

Statistical information 
Aggregate statistical information provided by us to our advertisers or others regarding sales or website usage will not include personally identifying information.

Access to Data 
You have the right to be told what personal information we hold about you on our databases. You should write to us, CyclingMovies.Com, P.O. Box 125, Boise, Idaho 83701, stating your full name, your address and email address. A small administrative charge will be made for fulfilling this request.

August 7, 2006